We use one of the most reliable & largest palletised distribution services in Europe with a full tracking service. Where there is a possibility of a delay, or we cannot deliver your for the date arranged due to circumstances beyond our control, we will contact you asap to discuss alternative options. We strongly advise against booking in your floor fitters until your order has arrived as we cannot be held liable for any consequential loss.
Deliveries will be made on the arranged date between the times of 8am and 6pm. We are unable to specify a delivery time slot on our standard and next-day deliveries as most of our deliveries are scheduled out by the pallet distribution service. We can however, specify additional delivery services at an extra charge.
Due to the size and weight of our products, your orders will generally be delivered by a Luton van or larger vehicle. If you feel that there may be an issue for the delivery vehicle to gain access, please do notify us when ordering so arrangements can be made to cater for the issue. All orders will be delivered on pallets and are kerb side deliveries due to insurance policies, meaning that the pallet will be placed at the nearest access point to your address, or must be off-loaded by hand by the customer.